If your purchase has been damaged in transit, please let us know immediately and we will contact the courier company directly to sort out any claims.
If you are not happy with your purchase we need to be notified within 7 days of you receiving the goods. Please email firstname.lastname@example.org for assistance.
If you change your mind, exchanging goods and refunding goods is at the discretion of us here at Rachel Kaye.
If you simply change your mind this does not mean you will receive a refund as all prints are custom printed for you, meaning we print them especially for you.
What size prints do you offer??
I offer prints in the following sizes:
- Small 14 x 11
- Medium 20 x 16
- Large 30 x 20
- Extra Large 32 x 48
Please note that these sizes are before mounting and framing.
Do you offer framing?
If you live in Byron Bay we can arrange framing for your print. Framed prints must be collected from our studio in Byron Bay.
For orders outside of Byron Bay we are not providing framing services at this time. We recommend having your print framed by a local professional framer. Prints are best suited to a white or natural timber frame with a white matt board.
Can I use your photographs online?
Generally no. If you wish to share these images please first get in touch by emailing me at hello@rachelkayecreations to request permission. If permission is granted, all images must be credited to Rachel Kaye and linked to www.raychelkayephotography.com
When will my print be delivered?
For a shipping estimate - add the size you would like to your cart and go to the checkout page to enter your address. You can view the shipping cost before checking out.
Please allow 14 working days before your print is sent as your order is custom printed just for you.
At this stage we ship within Australia only.
All parcels are sent with Australia Post as registered mail.
All photographic prints are custom printed. They take ten days in production from receiving your order. They then arrive back to our studio where I sign and date the prints before being carefully packaged and sent to you.
After your print has arrived in the studio estimated delivery time to you is as follows:
Standard QLD Delivery: 2 – 4 Business Days
Standard NSW/ACT/VIC Delivery: 3 – 4 Business Days
Standard SA/WA Delivery: 5 – 6 Days
Standard Delivery Rural areas: 6 – 12 Business Days
Once we have posted your item, we will send you a courtesy email that includes your tracking information so you can follow its journey.